Privacy Policy

Last updated: January 2024

1. Introduction

fell-oryx ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect and process the following data about you:

• Personal identification information (name, email address) provided when you submit booking enquiries
• Information about your visit to our website, including pages viewed and time spent
• Technical information such as browser type, IP address, and device information
• Communication records when you contact us via email

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and respond to your booking enquiries
• To provide you with information about our tours and services
• To improve our website and user experience
• To comply with legal obligations
• To send you relevant updates about your bookings

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Your consent when you submit enquiry forms
• Performance of a contract when processing bookings
• Our legitimate business interests in improving our services
• Compliance with legal obligations

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected. Booking records are retained for seven years for accounting purposes. Marketing preferences are retained until you withdraw consent.

6. Data Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except:

• Service providers who assist in our operations (payment processors, email services)
• When required by law or to protect our rights
• With your explicit consent

7. Your Rights

Under data protection law, you have rights including:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure of your data
• The right to restrict processing
• The right to data portability
• The right to object to processing

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

9. International Transfers

Your information may be transferred to and processed in countries outside the United Kingdom. We ensure appropriate safeguards are in place to protect your data in accordance with this policy.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.

11. Contact Us

For questions about this Privacy Policy or our data practices, please contact us at:

fell-oryx
47 Clerkenwell Road
London EC1M 5RS
United Kingdom

Email: [email protected]